Welcome to Zolvantrix. These terms govern your use of our platform and the arrangement of our private jet operator services. By browsing our site or initiating a booking request, you agree to comply with these structural rules. Our operations comply with the basic contract laws of Hong Kong and the guidelines established by the Civil Aviation Department of Hong Kong . We maintain absolute transparency to keep our digital platform aligned with global advertising policies.
Module: The Brand & The User
This section outlines who we are and how you may interact with our platform. Zolvantrix operates as a private jet operator based in Hong Kong. Our website serves as a digital portal where passengers can view available routes, explore flight availabilities, and submit formal requests to reserve seats on scheduled private flights.
When you use our website, you agree to provide accurate and truthful details. Unwanted use of our website, including attempts to disrupt our networks, copy our content, or submit fraudulent requests, is strictly prohibited. All materials, logos, layout structures, and textual content displayed on this site belong to Zolvantrix. Passengers receive a limited, non-transferable right to access the platform solely for personal, non-commercial booking purposes.
To maintain compliance with local laws and international standards, we do not allow individuals to use our platform for any unlawful actions. We reserve the right to restrict or terminate your access to our website immediately if we detect activities that violate these rules or compromise our digital infrastructure.
Module: Logistics
This section outlines the exact steps required to complete your booking, secure your flight, and complete necessary steps on the day of travel.
When you select a flight and reserve a spot through our website, your seat is held by us for a period of exactly forty-eight hours from the initial moment of reservation. This holding window gives you time to complete the mandatory step to finalize your itinerary. To fully secure your booking, you must visit our physical registered office in Hong Kong, whose address is Gloucester Tower,15 Queen's Road Central, Central, Hong Kong. During this office visit, you must complete the full payment for your seat. If you do not visit our office and complete the payment within the 48-hour window, your temporary hold expires automatically, and the seat becomes available to other passengers.
The exact boarding location and specific terminal details will be communicated directly to passengers during the payment process at our physical office. This ensures you have all the necessary gate information well ahead of your departure date.
On the scheduled day of travel, passengers must arrive at the designated airport exactly one hour before the flight departure time. This early arrival is necessary for the smooth processing of the boarding procedure, identity checks, and baggage handling.
Additionally, all passengers must carry a valid government-issued identification document during the day of journey. This identity document must be presented at the gate. If a passenger fails to show their valid identification, they will not be allowed to board, and the situation will be considered as an immediate canceled flight. If a passenger fails to show up at the airport entirely within the required timeframe, we will record the status as a no-show. A no-show is counted as a canceled journey, and no refunds will be entertained under any circumstances.
Module: Returns
We understand that travel plans can change unexpectedly. Therefore, we provide clear options for cancellations. Passengers can cancel their reserved seats up until the day of the journey. The fiscal outcomes of a cancellation depend strictly on the timing of your formal request.
If a passenger cancels their reservation 24-hours or more before the scheduled date of the journey, a full refund will be granted. In this scenario, we return the entire balance to the passenger without penalties.
However, if a passenger decides to cancel their trip on the actual day of the journey, 50% of the original charges will be deducted as an administrative and operational fee. The remaining half of the payment will be returned to the passenger.
Once a cancellation request is formally logged, we will request the bank credentials of the passenger to initiate the electronic transfer. We process the funds from our side within 24-hours of receiving your valid bank details. After we complete our transfer, it may take up to seven days for the funds to reflect on your individual bank account. This specific timeline depends entirely on your independent bank provider and local banking clearing networks in Hong Kong.
Module: Support
We believe in keeping open lines of communication with all our passengers to resolve questions promptly and transparently. Passengers can reach our team for any type of queries regarding flights, payments, or rules through our live website inbox.
Please direct your digital inquiries to jet@zolvantrix.com . Our support agents stay live from 10:00 AM to 5:00 PM, Hong Kong Time, Monday through Friday . We read every incoming message sequentially and strive to deliver helpful answers during these active operational hours. All disputes or regulatory questions regarding these terms are governed by the exclusive jurisdiction of the courts of Hong Kong.